FAQ
Q: What is photo imaging and how do I use this service?
Q: May I phone/email you directly about my requirements?
Will I be charged for consultation?
Q: Can we work out a payment schedule?
Q: I have a bulk order, can I get some form of discount?
What is your scheme of payment?
Q: How is the finished work delivered to me? Will you
make prints?
Q: How long does a job take to be completed? Do you charge
more for urgent jobs?
Q: What if I am unhappy with my photo, do I loose my money?
Q: You had restored a picture for me about an year back,
however my computer crashed and I lost the final file you sent me.
Is there any way you can have it resend?
Q: Why should I use your service, what are the advantages?
are there any disadvantages?
Q: What about copyright & privacy issues? Will you
display my photo on the website?
Q: How can I get an additional information about your
services?
Q: How should I scan my photo? What file format and size should I choose?
Q: What is photo imaging and how do I use
this service?
A: Retouchpix is a freelance online digital imaging service undertaking
all forms of photo editing from restoration to retouching. If you
have a photo/photos for imaging, just email me with your
queries. I will give you all the information you need.
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Q:
May I email you directly about my requirements? Will I be
charged for consultation?
A: You will not be charged for consultation. I am here 24 hours
a day for you, seven days a week..
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Q:
Can we work out a payment schedule?
A: For single order jobs (with only one photo) you can make the
payment after I send you a low resolution completed image for your
approval. On receipt of payment, I will send the final high resolution
file.
(Not applicable for bulk orders).
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Q:
I have a bulk order, can I get some form of discount? What is your
scheme of payment?
A: Yes, you can get discount on bulk orders, variable according
to job specifications.
For bulk orders, I shall initially work on one file and send it
for approval. On approval and subsequent receipt of 25% of the total
bulk-order payment, I shall work on the first 25% of the order.
Once completed, approvals will be requested from you. On approval
and subsequent receipt of the next 25% of the total bulk-order payment,
we shall work on the second 25% of the order, etc. till the entire
100% is done. The reason we insist on receiving payments for bulk
orders before work is started, as opposed to single order payments,
is the time and work involved to process bulk orders. At
any point of time you can cancel your bulk order, but payment for
amount of work already done will not be refunded. All work completed
and paid for will be send as high resolution files even if you cancel
the order.If
on the other hand, after initial approval of the first image, the
first 25% of the job is not approved, and subsequently the job is
cancelled, then you will be charged for the first image that was
approved and high resolution file will be provided even though you
cancelled the job, as the work was done and it was approved.
70% of the amount you paid on the first bulk-order installment will
be refunded to you without providing high-resolution images. The
remaining 30% will not be refunded as it will charged as job charges. If
on the other hand, after initial approval of the first image but
the bulk-order is cancelled, then you will be charged for the first
image that was approved and high resolution file will be provided
even though you cancelled the job, as the work was done and it was
approved. No other charges will be made. Any other amount you may
have accidently paid will be fully refunded.
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Q:
How is the finished work delivered to me? Will you make prints?
A: The most common is sending the file as an attachment to an e-mail
message or uploading it to our site, so that you can download it
from the specific address. I can also deliver via DHL however extra
charges as applicable will apply. By default I prefer uploading
it to this site so that you can download it from the specific address,
this is useful especially since the final high resolution files
tend to be very high.
I do not make prints of your photographs, this is so that its is
easier for you to use and print the file directly at your local
store. This also helps to reduce the unnecessary cost of printing
and postage of prints that you would have to incur.
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Q:
How long does a job take to be completed? Do you charge more for
urgent jobs?
A: Usually jobs will take about 3-5 working days to complete after
which they will be send for approval. Once approved, the final image
will be send to you as soon as the payment is received.
For rush/urgent jobs - add $15(55 Dhs) to your job cost (rush/urgent
jobs not undertaken for digital paintings and custom digital paintings).
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Q:
What if I am unhappy with my photo, do I loose my money?
A: If your are unhappy with the job, you need not make a payment.
Any job I undertake will be completed and a low resolution file
will be send to you for your approval. You only need to pay us after
your approval. Once payment is received, the high resolution file
will be sent to you.
(Not applicable for bulk orders)
Back to FAQ.
Q:
You had restored a picture for me about an year back, however my
computer crashed and I lost the final file you sent me. Is there
any way you can have it resend?
A: Yes, all the jobs I do are backed up safely. With respect to
your privacy, utmost care is taken of these images. Should you ever
loose the final high res copy of your image, I will only be too
glad to send you a copy again free of cost. However, depending on
the time the image was restored, I may need the name of customer
(and date of job if possible) and details of the photo that was
restored to enable quick locating of the missing photo from my
archive.
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Q:
Why should I use your service, what are the advantages? are there
any disadvantages?
A: Firstly, customer satisfaction is my number one priority. I
believe each photo I work with is a part of my customer, their
life and story... and to recreate that bit of their life is my
success and their joy.
Secondly, quality and professionalism. Unlike other services, imaging
works here at Retouchpix.com is done by a professional. You can even
refer to my advertising/studio portfolio to see some of the work
I have done. I put in a lot of attention to each photo to
restore it to its original.
Thirdly, cost effectiveness. Compared to others providing these
services, my prices are much cheaper and you only pay if you are
happy with what you get, and I guarantee you will be happy.
The only disadvantage (to you) to my service is, you are going to keep coming
back with more photos for me to restore, which I will only be too
happy to do.
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Q:
What about copyright & privacy issues? Will you display my photo
on the website?
A: All photos received by me, are treated with utmost care and privacy.
You privacy is respected and all images are kept safely in backup
after completion of the work. I assume the pictures you send me
are your own property. I will not be held liable for any copyright
infringement or similar arising out of work done on copyrighted
images provided by you.
If you do not wish your photo to be displayed, I shall not display
it on the site. By default, most of the photos I work with will
be displayed on the site as examples in very low resolution (see
the kind of image examples on the site) these low res files cannot
be used by others for any purpose other than viewing, they are too
small. However the option to display your image on the site as example
purpose is yours.
Back to FAQ.
Q:
How can I get an additional information about your services?
A: You can email me at:
with your questions, comments
etc.
Back to FAQ.
Q:
How should I scan my photo? What file format and size should I choose?
A: You should scan your photo in color mode (even if its a black
and white photo, scan in color not black and white) at 300 ppi (600
ppi or more if you want to enlarge it to double its original size)
in 24-bit.
In any case the bigger size (in pixels) your digital
image is, the more qualitative restoration will be done.
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TERMS
& CONDITIONS
Please read our terms
Placing
an order constitutes acceptance of my terms and conditions of business.
The following conditions apply to all contracts for the supply and
sale of services and materials by Retouchpix.com.
Copyright
By placing an order the customer expresses their right to reproduce
the supplied image under copyright law. All photographs and negatives
provided for restoration, printing or archiving are accepted on
the strict understanding that the provider owns copyright or permission
has been obtained from the owner in writing. The customer is absolutely
liable for any resulting violation of copyright action taken by
any third party.
By placing an order the customer agrees to the use of their photographs
by me for marketing purposes and display on my website.
Colours
Exact colour matching is not guaranteed due to the limitations of
photographic and computer materials and processes; tonal variations
can occur.
Payment
Payment is required after work is completed but before the final
high resolution image can be delivered. If paying by cheque, work
will be delivered after the cheque has cleared.
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